NightOwl Mailnightowlmail.ca

Privacy Policy

Last updated: October 30, 2026

NightOwl Mail (nightowlmail.ca, the website and the Android and iPhone apps) is operated by EnAffaire Technologies Inc., New Brunswick, Canada ("we"). This policy explains what we collect, why, who helps us run the service, and how you can delete your account. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect and why

  • Account: your NightOwl address, display name, password (stored only as a one-way hash), the email you use today (to confirm it is you and to recover your account), your language, and the internet address used at sign-up (to stop abuse).
  • Your mail: the emails you send and receive, folders, drafts and attachments are stored in your mailbox so you can read them anywhere. We do not read your mail, show ads, or sell or share it.
  • Other mailboxes you connect (for example Gmail or Yahoo with an app password): we use the password only to bring your mail in. It is stored encrypted and deleted when the import ends. We never delete anything from the other mailbox.
  • Contacts and important dates you add or import, so you can write to people and get birthday reminders.
  • E-cards: the card, names, message, and any photo (re-encoded, with location data removed) or voice note you add, plus the recipients you choose.
  • Notifications: if you allow them, a device token from Google, Apple or your browser so we can say "New mail". The notification never contains the sender, subject or content.
  • Payments: on the website, handled by our payment processor on its own secure page; in the apps, by Google Play or the App Store. We never see or store your full card number; we keep your plan, dates, amounts and receipts, and for app subscriptions the store's purchase record.
  • Reports and blocks: when you report a message or e-card, or block a sender, we keep the report (reason, sender, date) to review it and stop abuse, and the list of senders you blocked.
  • Security and abuse prevention: sending logs (time, sender, recipients, spam score), the Cloudflare Turnstile "I'm human" check at sign-up and for guest cards, and sending limits. Outgoing mail is scanned automatically for spam and viruses.
  • One free trial per person: at sign-up we keep scrambled (one-way, keyed) codes made from the email you use today, a cookie on your device, a browser fingerprint (screen, language, time zone and similar settings) and your internet connection, and from your card if you pay. We use them only to stop repeat free trials and self-referrals, never for ads. They are kept after an account is deleted, for that purpose only.
  • Invitations and referrals: emails and cards sent with NightOwl carry a "Sent with NightOwl Mail" link. When a recipient opens a card or follows that link, we count it (no tracking pixel, nothing in the email itself) and remember the sender for 30 days in a cookie, so the sender can earn a free month if the recipient subscribes.

Who helps us run NightOwl Mail

  • Hetzner Online (servers in Germany): stores your account, mail and cards.
  • Cloudflare: protects and speeds up the website, and runs the Turnstile check.
  • Anthropic: only when you ask NightOwl to draw a card from your words, the text you type is sent to create the card. It is not used to train their models.
  • Google (Firebase), Apple and Expo: deliver the "New mail" notification to your phone.
  • Our payment processor: processes card payments for paid plans on the website.
  • Google Play and the Apple App Store: process subscriptions bought in the apps.

We do not sell personal information, and we do not use it for advertising. We share it only with these providers, to run the service, or when the law requires it.

How long we keep it

We keep your account and mail while your account is open. Messages you delete go to Trash and are then removed. Sending logs are kept up to 400 days to fight abuse. When you delete your account, we delete your mailbox, contacts, cards and account details 7 days after you confirm (unless you cancel), except billing records the law requires us to keep.

Delete your account

Step by step, with what is deleted: nightowlmail.ca/delete-account.

You can delete your NightOwl Mail account and its data at any time, yourself:

  1. In the app or on nightowlmail.ca/app: Settings → Privacy → "Delete my account", and confirm with your password.
  2. We email you a confirmation. 7 days later we delete your mailbox and all its mail, contacts, e-cards, important dates and account details, and your address becomes free again. Billing records are kept only as long as the law requires.
  3. Changed your mind? Cancel any time during those 7 days, in Settings or with the link in the email.

Can't sign in? Use "Forgot password?" on the sign-in page, or write to support@nightowlmail.ca from the email on your account.

Your rights

You can ask to see, correct or delete your personal information, or withdraw your consent, by writing to support@nightowlmail.ca. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.

Children

NightOwl Mail is for adults 18 and over. It is not meant for children, and we do not knowingly collect their information.

Changes and contact

If we change this policy, we post the new version here with its date. Questions: support@nightowlmail.ca. We answer by email, usually the same day.